kratonbet Privacy Policy

This page describes what we collect when you use kratonbet and how we keep that data protected. We at kratonbet take your privacy seriously. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a virtual-account transfer through mobile banking, local payment, online payment, or e-wallet, we collect information needed to verify your identity and process your transactions.

Our commitment is to be transparent about what we do with your data. We do not sell your information to third parties for marketing. We do not share your account details or payment history without your consent, except where required by law or to prevent fraud. This policy applies to all users accessing kratonbet from supported jurisdictions, whether you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta.

We understand that trust is essential. Our privacy practices are designed to protect you while allowing us to operate our platform responsibly and comply with applicable regulations in the regions where we operate.

What we collect on kratonbet

When you register an account on kratonbet, we ask for your full name, date of birth, email address, and phone number. These details help us verify who you are and contact you if needed. We also collect your residential address to confirm you are in a jurisdiction where our services are available.

During deposit and withdrawal, we collect payment information. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record your transaction ID and the amount transferred. For virtual-account deposits via mobile banking, local payment, online payment, or e-wallet, we log your account number and transfer details. We do not store your full card numbers or wallet passwords—payment processors handle that encryption.

We also collect information about how you use kratonbet. This includes which games you play, how long you stay on the platform, and which features you access. We use this data to improve our service, detect unusual account activity, and prevent fraud. We may also collect your IP address and device type to understand how users access our platform across different regions and networks.

How we use your data

We use your information for several purposes. First, we verify your identity to comply with anti-money-laundering regulations and to prevent underage access. Second, we process your deposits and withdrawals—your payment data is shared with our payment partners only to complete the transaction. Third, we use your contact details to send you account notifications, such as deposit confirmations or withdrawal status updates.

We also analyze usage patterns to improve kratonbet. For example, if many users from Liga 1 regions access our platform during match days, we may optimize our servers during those times. We do not use your data to build profiles for targeted advertising outside our platform.

If you contact our customer support team, we keep a record of your conversation to resolve your issue and to train our staff. These records are kept confidential and are not shared with other users.

Third-party processors

Our payment partners—including mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment—receive your transaction details to process deposits and withdrawals. These companies have their own privacy policies, and we encourage you to review them. We do not control how they use your data beyond the scope of processing your payment.

We also use third-party hosting providers to store our servers. Your data may be stored on servers located outside your country. These providers are bound by confidentiality agreements and are not permitted to use your data for their own purposes. We select providers that meet international security standards.

Data retention

We keep your account information for as long as your account is active. After you close your account, we retain records for a period required by law, typically several years, to comply with financial regulations.

Data security

We use encryption and secure servers to protect your data. However, no system is completely secure. We cannot guarantee absolute protection against all cyber threats, but we follow industry best practices.

Your rights

You have the right to request a copy of your data, to correct inaccurate information, and to request deletion of your account. Contact our support team to exercise these rights.

Your rights and our commitments

We at kratonbet are committed to respecting your privacy. You have the right to know what data we hold about you and how we use it. If you believe your data has been misused or if you have concerns about our privacy practices, you can contact us directly. We will respond to your inquiry within a reasonable timeframe.

Our services are available only where local law permits. If you are accessing kratonbet from a jurisdiction where online gaming is restricted or prohibited, you are responsible for verifying that your use complies with local regulations. We reserve the right to suspend or close accounts that violate applicable laws.

This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or by posting a notice on our platform. Your continued use of kratonbet after such changes constitutes your acceptance of the updated policy.

Contact kratonbet

If you have questions about this privacy policy or how we handle your data, please reach out to our support team. We are here to help and to address your concerns promptly.